Shipping policy

1. Order Processing Time

All orders are processed within 1–3 business days. Please note that orders are not processed, shipped, or delivered on weekends or public holidays.

In the event of a high volume of orders, processing may be slightly delayed.
If a significant delay occurs, we will notify you immediately via the email address provided at checkout.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order are calculated based on weight and destination and will be displayed at checkout. Delivery timelines depend on your location and the shipping method selected:

Shipping Method	Estimated Delivery Time	Shipping Cost
Standard Global Shipping	7–21 Business Days	Calculated at Checkout
Priority Shipping	3–7 Business Days	Calculated at Checkout

Disclaimer: Delivery timelines are estimates and are not guaranteed. Factors such as local postal efficiency, weather, and customs clearance may impact arrival times.

3. International Customs, Duties, and Taxes

AQ Shopping ships to customers globally. Please be advised of the following regarding international shipments:

Customer Responsibility: Your order may be subject to import duties, taxes (including VAT), and customs brokerage fees once a shipment reaches your country. AQ Shopping is not responsible for these charges.
Compliance: You are responsible for ensuring that the products you order comply with local laws and regulations.

4. Shipment Confirmation & Tracking

Once your order has been dispatched, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking information usually becomes active and searchable within 24–48 hours of shipment.

5. Address Accuracy

Please double-check your shipping address before finalizing your order.

AQ Shopping is not responsible for lost or undelivered packages resulting from incorrect or incomplete addresses provided by the buyer.
If a package is returned to us due to an incorrect address, the customer may be responsible for additional shipping fees to resend the item.

6. Damages, Loss, and Missing Items

AQ Shopping is not liable for products damaged or lost during the transit process.

If your order arrives damaged, please contact the shipping carrier directly to file a claim. Save all packaging materials and damaged goods as evidence for your claim.
If your tracking information indicates "Delivered" but you have not received your package, please check with your local post office or neighbors before contacting our support team.